When you press click here to download, a dialog box will appear on your screen. It is preset to save this file to disk. Click OK. It will open a save as dialog box. You may rename the file (e.g. your_file_name.rtf) and/or choose a different directory to save it in. Then click Save.

If on the dialog box you click open rather than save this file to disk as mentioned above, you must pick an application with which to open the file. Specifically, you must select a word processor capable of editing Rich Text Format (RTF) files.

AOL Users: Important! Please follow these instructions to download documents from our site.

1. Connect to the Internet through AOL.
2. Minimize AOL.
3. Launch Internet Explorer or Netscape.
4. Using Internet Explorer or Netscape, download the desired document.

If you don't have Internet Explorer or Netscape, you can download one of them for free:

Internet Explorer: http://www.microsoft.com/windows/ie/default.asp

Netscape: http://channels.netscape.com/ns/browsers/download.jsp

Back-up system in place for download problems.
When you enter your username and password and try to download the same document twice within 30 minutes from the correct site, you should receive that document via an email that includes the following introduction:

"Reason for this Email. Our server logs show that our server sent the document below to your PC two or more times within the prior 30 minutes. In case it was not accepted by your PC, we have attached it to this email. If you did successfully download this document, please disregard this email."

If you did not receive the email and attachment, please let us know via email so that we can determine why our server did not send it.